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FAQ

How do I make a purchase on your website?

1. On the product page, choose Color (if applicable) and Quantity and click “Add to Cart”.

2. Continue to add other products into the cart. Once you’re done, click on “View Cart” to view your items.

3. Click “Proceed to Checkout”. Here, you will enter your billing details. Please make sure they are accurate.

4. Click on “Place Order”.

5. Make your payment directly to our bank account. Please use your Order ID as payment reference.

    Bank Transfer to:

    Bank: Maybank

    Bank Account Name: WH Floral Trading Sdn. Bhd.

    Bank Account Number: 512820059524

    Upon successful payment, please whatsapp your payment slip to +60125160226.

Note: Your purchased products will not be delivered until funds are received in our account. 

Can I cancel or amend an existing order?  

No. Please make sure you review your order carefully before submitting an order.

What is your transaction currency?

Ringgit Malaysia (RM).

Where do you ship to?

All of Malaysia.

How long does the delivery take?

Your purchased product(s) will take about 5-7 business days. (also depending on location & traffic at post offices. We do not have control over this)

Can I request a specific delivery time?

No.

Can I track the status of my order?

We will email your tracking number.

I still have doubts!

Please email us at wh.damansara@gmail.com or Whatsapp us at +60125160226.